AirIT offers a flexible and comprehensive support and maintenance arrangement. AirIT is committed to being our customers' best business partner by assisting them with their use and operation of all AirIT products.
Unlimited telephone support is available for customers under a current Support Agreement at 407-370-4664.
Unlimited electronic support is available for customers under a current Support Agreement at support@AirIT.com.
PROPworks® Support Services
The PROPworks® Support Services Website provides current PROPworks® customers with a way to easily create and track Customer Service Requests, upload files, access the contact list, access the AirIT Online Meeting Center, view documentation, read monthly support newsletters, read Tech Tips, and download software patches. PROPworks® Support Services is located in Orlando, Florida. Co-located with both AirIT Products and AirIT Distribution, support personnel have immediate access to the most knowledgeable AirIT resources available.
AirIT Online Meeting Center
The AirIT Online Meeting Center uses the WebEx remote access and online meeting tool to provide current AirIT customers a convenient way to join an AirIT meeting or to have a one-on-one support session with an AirIT support professional.
AirIT Remote Access Support
AirIT recognizes that many support-related issues are not related to the application software, but to the data itself. Often, to better isolate the issue, AirIT consultants need "dump" files of customer data. At some sites, these dump files become quite large and cumbersome to distribute. For this reason, customers often arrange for AirIT to have dial-in access to a customer database server. This dial-in access allows AirIT support personnel to query the database and verify set-up and configuration parameters.
In addition to remote support, AirIT provides 24X7 help desk and network monitoring support for some of its customers where AirIT has implemented the network, infrastructure platform and integrated our operational and passenger processing systems.
AirIT offers a variety of on-site support and maintenance services to many of our customers to ensure high network and system availability, uptime and continued maintenance throughout the life of the system. AirIT recruits, trains and employs local technical staff during the testing and deployment phases of our engagements that are transitioned into key maintenance and support roles in order to deliver firsthand knowledge of, and experience with, the integrated AirIT solutions. AirIT on-site support staff monitor and maintain the network infrastructure, system performance, system management, and system redundancy while meeting or exceeding the Service Level Agreements and expectations of our customers.